Frequently Asked Questions about Classpop!

General Questions

What is Classpop!?

Classpop! is an online booking platform that connects consumers with fun, creative classes taught by some of the nation’s top instructors. From sushi making to sewing, and from flamenco dancing to photography, you'll find a huge assortment of educational and entertaining classes offered both in-person and online.


No matter the occasion, from a birthday party to an anniversary dinner to a bachelorette celebration, Classpop! helps you broaden your horizons while having fun at the same time.

Who are the instructors?

Hosts on Classpop! have years of industry experience and are eager to share insight from their field. From acting coaches who work on TV shows to chefs who work in award-winning restaurants, we carefully vet each instructor to ensure only those enthusiastic about teaching join the platform.

What if I like an experience but cannot make it to any of the listed dates?

Sign up to receive updates about upcoming events! We are always adding new and exciting events with new dates and venues.

I would like to give an experience as a gift to someone. Is this possible?

Yes! Simply purchase a Classpop! gift card and give it to anyone. Benefits include:

  • Classpop! gift cards never expire.
  • Classpop! gift cards can be used for any experience nationwide.
  • The recipient can book a seat for an experience of their choosing.

Team Building Activities or Private Events

Can I book a private event?

Absolutely! Simply contact us directly.

What are the group sizes for the experiences?

Each host sets a minimum number of guests that must join their class prior to confirming that the class will take place. Each host also has a maximum number of guests that can be accepted in the class. You can find this information under the “Details” section of each of the hosts’ profiles. If you need to book a larger group, contact our sales team (hyperlink to contact form) and we can help you set up a larger event.


Gift Cards

I would like to give an experience as a gift to someone. Is this possible?

Of course! Simply purchase a Classpop! gift card and give it to anyone. Benefits include:

  • Classpop! gift cards never expire.
  • Classpop! gift cards can be used for any experience nationwide.
  • The recipient can book a seat for an experience of their choosing.

How do I buy a Classpop! gift card?

  1. Choose the value for your gift card at the top of this page.
  2. Select the delivery method. Gift cards can be emailed to the recipient by choosing "E-Card" or you can print it out by choosing "Self-Printed Card."
  3. Write a personal message for your recipient.
  4. Finally, scroll down and click the gold button, "Purchase Gift Card," then enter your billing information.

Is there a minimum or maximum gift card amount?

The minimum amount is $10. There is no maximum gift card amount!

How does the recipient receive my Classpop! gift card?

You have two options: print the gift card or email it to the recipient.

Do Classpop! gift cards expire?

Our gift cards do not expire, and any remaining balance can be used toward another purchase.

How do I redeem a Classpop! gift card?

Choose a Classpop! experience by clicking "Book Now" to purchase. Once you have entered your billing information, click the "Gift card or promo code?" gold text and type in the "Gift Card #" indicated on your card.

Why do I have to enter my credit card information when redeeming my gift card?

Classpop! asks for your billing information in case the amount of the selected experience is more than the amount on your gift card. This allows us to ensure hosts are compensated if you invite additional guests to join your experience, if the experience is made private for a fee exceeding the value of the gift card, etc. The security of your information is our top priority. Classpop! works with a PCI compliant payment processor, the most stringent level of certification available in the payments industry.

Can gift cards be combined for a single purchase?

Yes! Contact us at 800-385-0675 with the gift card codes you’d like to combine and we’ll provide you with a new code to use toward your purchase.

Is there a date I have to use my gift card by?

No, our gift cards do not expire.

Are Classpop! gift cards refundable?

Like many other companies, Classpop! gift cards are not refundable. However, they never expire!

How can I use the remaining balance of my gift card?

Choose a Classpop! experience by clicking "Book Now" to purchase. Once you have entered your billing information, click the "Gift card or promo code?" gold text and type in the "Gift Card #" indicated on your certificate. Done!

Do you recommend buying an experience or a gift card?

If you’re buying a gift for someone, you’ll want to give a gift card. This option gives the recipient the convenience of selecting any Classpop! experience at their preferred date and time.


Class Availability

What if I want to attend an experience but cannot make it to any of the listed dates?

No worries! Sign up for updates about upcoming events! We are always adding new and exciting events with new dates and venues.

What if the date I want is not available?

Sign up for updates about upcoming events! We are always adding new and exciting events with new dates and venues.

How to can I search for specific classes?

Once you’ve selected your location, you can filter by group size and date. For cooking classes, you'll also be able to refine your results by cuisine options.


Special Requests

Can I substitute or change the menu in cooking classes?

Chefs can adapt menus to accommodate most dietary restrictions upon request. When booking your event, we’ll ask you to note any dietary restrictions or special preferences for the chef.

How many people can attend an experience?

Experiences on Classpop! accommodate a wide variety of group sizes, from small to medium to large. Easily search your area by using the group size filter on our site.


Pricing

What amount covers the cost of an experience?

$100 covers the cost for two guests to enjoy most experiences on Classpop!

How much do experiences on Classpop! cost?

The cost varies and is dependent on the area, host and type of class. The average cost is $50 or less per person.

How is pricing determined?

Our pricing is based on local market value and on a per-person basis.

Can you do group pricing?

Our pricing is based on the local market value and on a per-person basis. We can tailor events to various group sizes, and rates do not decrease for larger groups. All events list a minimum and maximum group size within the “Details” section.

Are there any additional costs?

There are certain occasions for additional costs; these are determined by the host.

  • An additional fee may apply when upgrading an event to be held privately.
  • You may choose to tip your host at the end of an event. This is not expected but always appreciated!

Trouble Booking

Booked for wrong date or wrong party size

Please submit any changes to Classpop! Customer Service.

Find more information at My Bookings

View the status of your booking by logging into www.classpop.com, clicking “My Bookings” followed by “See Details.” Here you can access your booking details and can message your host as well.


Booking Confirmation

How long will it take for my reservation to be confirmed?

All bookings are instantly confirmed. If a class needs to be rescheduled or canceled for any reason, you will be notified at least 48 hours in advance.

How do I know if my class is confirmed?

Once your request is accepted, the email address on record will receive an email with reservation information. To double check the email address on record, log into your Classpop! account and click “My Profile,” or click “My Bookings” to check the status of reservations in your account.

What should I do if I have not received any confirmation?

Once you’ve submitted a request online, a notice confirming the reservation request will be sent to the email address on record. To double check the email address on record, log into your Classpop! account and click “My Profile.” If the email address is correct and you still have not received a notice, check the promotions or spam folders in your email account to locate the confirmation notice.


Changing or Canceling a Reservation

What if I need to cancel?

Things come up at the last minute — we completely understand. You can cancel a booking up to 48 hours before the event without any fees. However, you will be billed for the full amount if you cancel less than 48 hours before an event.

Hosts spend hours preparing for events. Chefs offering cooking classes buy ingredients fresh from the market and specialty stores. This cancellation policy is in place to honor their time and ingredient purchases.


If you purchased your class on CourseHorse, our cancellation policy applies to your purchase. If you need help canceling or have any questions, please visit CourseHorse.

How can I add more guests to my reservation?

Add more guests by logging into your Classpop! account, clicking “My Bookings,” then the gold “Details” button, followed by “Book More Spots.” Follow the prompts to add more guests to your reservation.

How do I make a change to my reservation?

Classpop! allows you to update your reservation up to 48 hours before the event is scheduled to start. Contact our Customer Service team for assistance.

What should I do if I have not received any confirmation?

Once you’ve submitted a request online, a notice confirming the reservation request will be sent to the email address on record. To double check the email address on record, log into your Classpop! account and click “My Profile.” If the email address is correct and you still have not received a notice, check the promotions or spam folders in your email account to locate the confirmation notice.


Leaving a Review

How do I leave a review after my event?

Leave a review by logging into your Classpop! account and clicking “My Bookings.” Then, click the gold “Rate” button and follow the steps to submit your review.

More Review Opportunities

Yelp, Google and Facebook are also great places to leave a review!


Other

What if I like an experience but cannot make it to any of the listed dates?

No worries! Sign up to receive updates about upcoming events! We are always adding new and exciting events with new dates and venues.

How do I buy a Classpop! gift card?

  1. Select the preferred value for your gift card at the top of this page, then choose the delivery method. Gift cards can be emailed to the recipient by selecting "E-Card" or you can print out the certificate by selecting "Self-Printed Card."
  2. Scroll down to write a personal message on your gift card.
  3. To buy, scroll down and click the gold "Purchase Gift Card” button, then enter your billing information.

How does it work?

Classpop! is an online booking platform that connects you with fun, engaging and exciting classes offered by the best instructors in their fields. Learn how to cook from a world-class chef, get acting lessons from a renowned teacher, elevate your camera skills with a pro photographer and more. Whether you take an in-person or an online class, you'll walk away with newfound skills and unforgettable memories. Visit our How It Works page to learn more.


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