Contact the Classpop! team
FAQ
What if I want to attend an experience but cannot make it to any of the listed dates?
No worries! Sign up for updates about upcoming events! We are always adding new and exciting events with new dates and venues.
Show answerHow do I buy a Classpop! gift card?
- Select the preferred value for your gift card at the top of this page, then choose the delivery method. Gift cards can be emailed to the recipient by selecting "E-Card" or you can print out the certificate by selecting "Self-Printed Card."
- Scroll down to write a personal message on your gift card.
- To buy, scroll down and click the gold "Purchase Gift Card” button, then enter your billing information.
How does it work?
Classpop! offers the most fun and exciting culinary experiences by connecting consumers with some of the nation’s top chefs. Book a cooking class in a restaurant, bar or hotel, and learn new culinary skills and techniques, enjoy an amazing meal, and hear incredible stories. Visit our How It Works page to learn more.
Show answerHow can I book a chef for a private event?
Absolutely! Simply contact us directly.
Show answerWhere are Classpop! experiences held?
Experiences are hosted at premier local venues, including top restaurants, bars and hotels. Venues are all pre-approved and vetted in person to ensure our high standards are met.
Show answerWhat are the group sizes for the experiences?
Each chef sets a minimum number of guests that must join their cooking experience prior to confirming that a class will take place. Each chef also has a maximum number of guests that can be accepted in the class. You can find this information under the “Details” section of each of the chefs’ profiles.
Show answerWhat if I want to attend an experience but cannot make it to any of the listed dates?
No worries! Sign up for updates about upcoming events! We are always adding new and exciting events with new dates and venues.
Show answerWhat if the date I want is not available?
Sign up for updates about upcoming events! We are always adding new and exciting events with new dates and venues.
Show answerHow to can I search for specific classes?
Once you’ve selected your location, you can filter by group size, date, and cuisine options. Refine your search even further by searching for specific cuisine options by clicking on any of the tags in your area.
Show answerCan I substitute or change the menu?
Chefs can adapt menus to accommodate most dietary restrictions upon request. When booking your event, we’ll ask you to note any dietary restrictions or special preferences for the chef.
Show answerHow many people can attend?
Our experiences accommodate a wide variety of group sizes, from small to medium to large. Easily search your area by using the group size filter on our site.
Show answerWhere do Classpop! experiences take place?
Experiences are hosted at premier local venues, including top restaurants, bars and hotels. Venues are all pre-approved and vetted in person to ensure our high standards are met.
Show answerWhat amount covers the cost of a Classpop! experience?
$100 covers the cost for two guests to enjoy most Classpop! experiences.
Show answerHow much do your experiences cost?
The cost varies and is dependent on the area, chef, and cuisine that you choose. The average cost is $50 or less per person.
Show answerHow is pricing determined?
Our pricing is based on local market value and on a per person basis.
Show answerCan you do group pricing?
Our pricing is based on the local market value and on a per person basis. We can tailor events to various group sizes, and rates do not decrease for larger groups. All of our events list a minimum and maximum within the “Details” section.
Show answerAre there any additional costs?
- You may choose to tip your chef at the end of an event. This is not expected but always appreciated!
Booked for wrong date or wrong party size
Please submit any changes to Classpop! Customer Service.Customer Service.
Show answerFind more information at My Bookings
View the status of your booking by logging into www.classpop.com, clicking “My Bookings” followed by “See Details.” Here you can access your booking details and can message your chef as well.
Show answerHow long will it take for my reservation to be confirmed?
All bookings are instantly confirmed. If a class needs to be rescheduled or canceled for any reason, you will be notified at least 48 hours in advance.
Show answerHow do I know if my class is confirmed?
Once your request is accepted, the email address on record will receive an email with reservation information. To double check the email address on record, log into your Classpop! account and click “My Profile,” or click “My Bookings” to check the status of reservations in your account.
Show answerWhat should I do if I have not received any confirmation?
Once you’ve submitted a request online, a notice confirming the reservation request will be sent to the email address on record. To double check the email address on record, log into your Classpop! account and click “My Profile.” If the email address is correct and you still have not received a notice, check the promotions or spam folders in your email account to locate the confirmation notice.
Show answerI would like to give an experience as a gift to someone. Is this possible?
Yes! Simply purchase a Classpop! gift card and give it to anyone. Benefits include:
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- Classpop! gift cards never expire.
- Classpop! gift cards can be used for any experience nationwide.
- The recipient can book a seat for an experience of their choosing.
How do I buy a Classpop! gift card?
- Choose the value for your gift card at the top of this page.
- Select the delivery method. Gift cards can be emailed to the recipient by choosing "E-Card" or you can print it out by choosing "Self-Printed Card."
- Write a personal message for your recipient.
- Finally, scroll down and click the gold button, "Purchase Gift Card," then enter your billing information.
Is there a minimum or maximum gift card amount?
The minimum amount is $10. There is no maximum gift card amount!
Show answerHow does the recipient receive my Classpop! gift card?
You have two options: print the gift card or email it to the recipient.
Show answerDo Classpop! gift cards expire?
Our gift cards do not expire, and any remaining balance can be used toward another purchase.
Show answerHow do I redeem a Classpop! gift card?
Choose a Classpop! experience by clicking "Book Now" to purchase. Once you have entered your billing information, click the "Gift card or promo code?" gold text and type in the "Gift Card #" indicated on your card.
Show answerWhy do I have to enter my credit card information when redeeming my gift card?
Classpop! asks for your billing information in case the amount of the selected experience is more than the amount on your gift card. This allows us to ensure our chefs are compensated if additional guests of yours join your experience, if the experience is made private for a fee exceeding the value of the gift card, etc. The security of your information is our top priority. Classpop! works with a PCI compliant payment processor, the most stringent level of certification available in the payments industry.
Show answerCan gift cards be combined for a single purchase?
Yes! Contact us at 800-385-0675 with the gift card codes you’d like to combine and we’ll provide you with a new code to use toward your purchase.
Show answerIs there a date I have to use my gift card by?
No, our gift cards do not expire.
Show answerAre Classpop! gift cards refundable?
Like many other companies, Classpop! gift cards are not refundable. However, they never expire!
Show answerHow can I use the remaining balance of my gift card?
Choose a Classpop! experience by clicking "Book Now" to purchase. Once you have entered your billing information, click the "Gift card or promo code?" gold text and type in the "Gift Card #" indicated on your certificate. Done!
Show answerDo you recommend buying an experience or a gift card?
If you’re buying a gift for someone, you’ll want to give a gift card. This option gives the recipient the convenience of selecting any Classpop! experience at their preferred date and time.
Show answerWhat if I need to cancel?
Things come up at the last minute — we completely understand. You can cancel a booking up to 48 hours before the event without any fees. However, you will be billed for the full amount if you cancel less than 48 hours before a Classpop! event.
Our chefs spend hours preparing their meals for events, and buy ingredients fresh from the market and specialty stores. This cancellation policy is in place to honor their time and ingredient purchases.
How can I add more guests to my reservation?
Add more guests by logging into your Classpop! account, clicking “My Bookings,” then the gold “Details” button, followed by “Book More Spots.” Follow the prompts to add more guests to your reservation.
Show answerHow do I make a change to my reservation?
Classpop! allows you to update your reservation up to 48 hours before the event is scheduled to start. Contact our Customer Service team for assistance.
Show answerWhat should I do if I have not received any confirmation?
Once you’ve submitted a request online, a notice confirming the reservation request will be sent to the email address on record. To double check the email address on record, log into your Classpop! account and click “My Profile.” If the email address is correct and you still have not received a notice, check the promotions or spam folders in your email account to locate the confirmation notice.
Show answerHow do I leave a review after my experience?
Leave a review by logging into your Classpop! account and clicking “My Bookings.” Then, click the gold “Rate” button and follow the steps to submit your review.
Show answerMore Review Opportunities
Yelp, Google, and Facebook are also great places to leave a review!
Show answerYOU'RE IN!
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Experiences
Boston Office:
100 Cambridge St, 14th Floor
Boston, MA, 02114